ACM Diagnostics
Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. |
Adtech Solutions
Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications. |
Altitude Software
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels. |
Amcat
Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered. |
Amtelco
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching. |
Ansapoint Call Center Software
Provider of online workforce management tools for forecasting agent staffing requirements at call centers. |
Applied Business Technologies
Provider of Call Center recording and quality audit solutions. |
Apropos Technology, Inc.
Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS) |
Astute Solutions
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution. |
Authtel
Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries. |
Avotus
Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system. |
Bard Technologies
Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management. |
Blå Tornet Data AB
Offers software depelopement and consulting based around support organization and management. |
Braxtel Communications
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR). |
C3Gatway Products: ContactIP
The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models. |
Cacti Inc
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality. |
Call Center Technologies
A software developer, VAR, and partner covering both the call center and help desk industries. |
Callscripter
Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite. |
CenterForce Technologies, Inc.
Offers a range of web based call center management tools. |
Centergistic Solutions
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats. |
ChaseData Corporation
Specializes in delivering predictive dialing software to medium and large call centers. |
Collaboration Technologies
The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs. |
Concerto Software, Inc.
Offers comprehensive software and services for customer interaction management. |
Coordinated Systems, Inc.
Provides software for agent monitoring and call recording. |
CosmoCom
Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless). |
Custom Software Solutions
Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries. |
Data Collection Resources
Offers monitoring and agent evaluation software. |
Data-Tel Info Solutions
Offering a fully featured predictive dialing system. |
Database Systems Corp.
Provider of call center technology, including software, predictive dialer systems, and web development products. |
Dial Connection, Inc.
Offers predictive dialing, telemarketing and call center software solutions. |
Digisoft Computers
Vendor of scripting software for call centers. |
Digivoice
Developers and implementers of complete contact center software solutions. |
DTS Group
Provides voice, data and software solutions, and offers systems integration, workflow and CRM services. |
e-talk Corporation
Offers call center and help desk software to aid monitoring and evaluation. |
EchoPass
An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs. |
Electronic Technology Systems
Contact center voice, screen, call recording and monitoring software solutions. |
Engage Technology
Specializes in Computer Telephony and E-Commerce solutions software. |
Envision Telephony
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers. |
eQuality
Provider of technological solutions software to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications. |
Genesis Systems
Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business. |
Gryphon Networks
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws. |
Helix Partners
Provides a complete management system to optimize contact and processing centers. |
Information Access Technology
Provides established predictive dialing and interactive communication software for the call center environment. |
Inova Solutions
Provider of solutions for optimizing contact center performance through real-time data integration and visualization. |
InVision Software AG
Offers workforce management software for customer contact centers. |
ISx, Inc.
Provides Directory Assistance software for telecommunications call centers. |
JBGL Technological Innovation Group Inc.
Provides on-hold music and message digital announcement software. |
JDM Systems, Inc.
Provider of systems development software and integration solutions for customer service contact centers. |
KGA
Offers PC-based training and assessment programs for call centers and a number of other industries. |
KoolToolz
Provides workforce planning tools for call centers, including schedule agents and performance analysis. |
Lagan Inc.
Provides CRM, contact center, and 3-1-1 software. |
Mercom
Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers. |
NBX Software
Provides industry specific software solutions for use with 3Com's NBX Voice System. |
Noetica
Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions. |
Odesoft Software
Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development. |
OPC Marketing
Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions. |
OptiStaff Corporation
Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction. |
PanaLog Software
Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems. |
PeopleForce
Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information. |
Perimeter Technology
Provider of management information systems for center-based automatic call distribution systems. |
Portage Communications
Offers a range of call center software tools for forecasting and staffing. |
Professional Telecommunications, Inc.
Distributor of business management solutions for the call center industry. |
Radix Services Ltd
IVR Software and IVR Servers for small / medium business applications. |
Scrub DNC
Offers Windows software capable of removing the phone numbers contained in a DNC list. |
Stratasoft
Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products. |
Strategic Computer Support, Inc.
Offers contact center technology for inbound, outbound, and fully blended customer contact centers. |
synTelate
Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing. |
Teleopti
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks. |
TeleWare PLC
Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR. |
Tellview
Offers an IVR helpdesk call center application, which can be provided in either French or English. |
Teltone Corporation
Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities. |
The Amanda Company, Inc.
Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA). |
Trio
Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications. |
UtilCall
Provides a range of call center software utilities. |
VerbatimTPV
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations. |
Vocalcom
Offers a range of call center software products, including predictive dialers and sms management solutions. |
Vocalcom
Provides computer telephony applications, including call center management software, predictive dialers and voice self service. |
VoiceLogger
The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business. |
VorTecs
Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace. |
Vox Spectrum Inc
Offers contact management software, monitoring software, and digital voice recording and voice logging solutions |
Who's Calling
A customer capture service providing intelligence about prospects and customers making inbound telephone calls. |
Wicom
Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing. |
Witness Systems, Inc.
Provides recording and analysis software designed to enable customer contact centers within a company to record and evaluate interactions through multiple communications media, such as telephone and Web chat. (Nasdaq: WITS). |
Xentrax
Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring. |
XETA Technologies, Inc.
Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA). |
Zeacom
Producer of customer call center and telephony integration software. |
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