Adams Research Group
Helps organizations improve performance and customer service. |
Aegis Communications Group, Inc.
Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base. |
Beacon Technologies, Ltd.
Permission-based IVR-interactive customer survey for customer satisfaction research. |
Customer Service Training and Articles
Customer service training and free articles. |
Customer Service Training-Guaranteed
Measure-X training will shows how to measure satisfaction and retain customers longer. |
Customer Service University
Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available. |
Customer Service Week
Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year. |
CustomInsight Internet Surveys
Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research. |
destinationCRM.com
Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. |
e-Satisfy, Inc.
Provides an integrated approach to measuring customer satisfaction across every sales and support channel. |
eCRMGuide
Customer Relationship Management in the E-Business World |
eLoyalty
Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics. |
ExecTrainer.com
Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training. |
Golden Resources Marketing Group
Provides mystery shopping services, merchandising, and point of sale marketing audits. |
Hipbone, Inc.
Solutions for live online collaboration between customers and sales and customer service agents. |
Impact Learning Systems
Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
Ineto Integrated Customer Communications
Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service. |
Interact Management Consultants Pty Ltd
Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships. |
Mercantile Systems & Surveys
Specializes in hospitality industry employee evaluation, training and monitoring. |
Motivational Training Center
Provides customer service training and motivational seminars. |
National Customer Service Week
Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6). |
Online Customer Service
Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support. |
Parago, Inc.
An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale. |
Phone Pro
Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information. |
Precision Response Corporation
A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships. |
Princeton Consulting
European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list. |
Pyramid
Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development. |
San Jose Focus
Facilitates focus groups for market research purposes only. |
Service Quality Institute
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
Sterling Consulting Group, Inc.
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
Stream International, Inc.
Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions. |
Telephone Doctor
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
Tern Consultancy
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping. |
The Customer Champion Institute
Provides consulting, training, and publication services to improve customer relationships and loyalty. |
The Service Quality Department
Customer service consulting and training organization. |
Tooty Inc.
Customer service and sales strategy evaluating, developing, training and monitoring. |
Trendsource, Inc.
Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports. |
Workplace Conflict Resources
Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid. |
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